We can appreciate your frustration and sorry that this has interfered with your breakfast show.
Whenever we do such reboots / maintenance we always pick times that we identify as being when the website is usually at its quietest and less people are generally tuning in. We do have clients from all over the world (particularly in the US), so there is never really going to be an ideal time to do this such as at night which would be at peak time for them. But we do ensure that the downtime is kept to a minimal and the servers are brought back online as quick as possible.
But we are on a UK server (The other UK server was restarted at 7am)... I think you need to take much much more consideration on this timing in the future, internet radio has grown, we have a sponsored breakfast show, with sponsored weather and an ad break missed, this is a lot of lost revenue. At 9:30 we have an interview with Colcheser MP Will Quince who is working hard to get us an Ofcom license. Literally head in hands here!
Sure, we can fully appreciate what you are saying. But unfortunately this was a matter of urgency to carry this out this morning as a lot of other accounts were still having issues after yesterdays maintenance. Sorry once again!
Could I ask you to please consider better timing next time (during the night for UK servers), to minimise disruption to our services, after all the revenue we generate by being on air is what pays your bill.