Yep, sounds as if you are not receiving the emails from your online form, or you are conveniently "losing" them. You might want to fix that. We are trying to cancel as well. radiofreemmo -- we have submitted 2x from your online form here: https://www.internet-radio.com/contact/
We have no reason to conveniently "loose" such emails. But yes Grimzey has now brought this to our attention and we are currently looking at the issue with the contact form, we can see the problem now and we are working on a fix.
We've have cancelled your monthly subscription for you and your account will expire on the 18th November.
Thanks for all your custom and all the best to you as well!