Media URL could not be loaded.

[Casimenteradio]

Hi,

I'm suddenly getting the following error when I press play on my player on http://casimenteradio.com

"Error: Media URL could not be loaded. Check media URL is valid. (e_url context http://us1.internet-radio.com:8116/stream)N"

It was working fine until yesterday.

Any idea what might be going on?

thanks,

 

[Support]

Hi Casimenteradio,

We just checked the player on your website and it seems to be working fine now. So we presume that you managed to figure out the issue.

 

[Casimenteradio]

Hi Casimenteradio,

We just checked the player on your website and it seems to be working fine now. So we presume that you managed to figure out the issue.

Hi, it seems to be an on and off issue. If you refresh a couple of times, I'm sure you'll get it. It seems like the player is not being able to communicate with the server correctly when we get the error message.

Your help is greatly appreciated.

thanks,

 

[Support]

Maybe try using the raw mp3 url for your stream instead: http://us1.internet-radio.com:8116/; (make sure you include the forward slash and semi-colon). There is no need for you to add "/stream" in the url.

Saying that, we just tried refreshing the player on your site many times and it still works fine. Have you tested this in another browser?

 

[Casimenteradio]

Maybe try using the raw mp3 url for your stream instead: http://us1.internet-radio.com:8116/; (make sure you include the forward slash and semi-colon). There is no need for you to add "/stream" in the url.

Saying that, we just tried refreshing the player on your site many times and it still works fine. Have you tested this in another browser?

This setup is however done through your script ( <script language="javascript" type="text/javascript" src="https://control.internet-radio.com:2199/system/player.js"></script> ), maybe updating the script to use the raw mp3 url will resolve this intermittent issue.

Right now everything is working fine again but when we first got the issue we immediately tested using Firefox, Safari and Chrome, all with the same issue.

 

[Support]

The 'Widgets' code section is only meant for use with the players that come with Cenotovacast control panel ("jPlayer" - HTML5 and "Muses" - Flash), that code is not intended for use with other third party players. Those code snippets can just simply be copied and pasted into your own website and are all ready to go, so the code does not need updating in anyway.

Usually with other third party players you just need to use your servers stream url (http://us1.internet-radio.com:8116) or in some cases the raw mp3 url instead (http://us1.internet-radio.com:8116/; - with the forward slash & semi colon).