No web player on android

Discussion in 'Support' started by Mike Murphy, Sep 7, 2017.

  1. Mike Murphy

    Mike Murphy New Member

    Recently on my Android phone when click on the play button I hear music for about 3 seconds, it stops and then the play button turns into this.

    > .pls
    > .m3u
    > No Web Player ?

    It works fine on my desktop computer. If there is no web player, how am I able to hear for the first three seconds? Something is broken.
     
  2. Support

    Support Level 1 Support Staff Member

    Hi Mike,

    This is just web browser related. What are you using out of interest? Chrome?

    We suggest clearing your browsers cache or just using a different web browser instead.
     
  3. Mike Murphy

    Mike Murphy New Member

    Cache cleared, no difference. Chrome 60.0.3112.116 If your site does not work with Android and Chrome's latest version, you are missing many users. I have tried it on multiple phones, same issue. It doesn't matter if I use Wifi or 4G connections, the same problem. I won't install another web browser on my Android, you must make it work with Chrome.
     
    Last edited: Sep 12, 2017
  4. Support

    Support Level 1 Support Staff Member

    Hi Mike,

    Our website does work with Android and Chrome. The player we use is HTML5 and should work on all mobile/tablet devices and browsers. (http://jplayer.org/)

    Which station in particular are you trying to tune into? I will test this now for you on my Android phone in Chrome and see what happens.
     

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