error

please help me.i'm create new account and i received control panel login details.but login page gave me error username or password wrong.then i'm reset my password and try again login to control panel.but it's not working. please help me. Thank you.

Although the Control Panel is great and works for 99% of our needs, we'd like to download the raw log files. However, when trying to download them, and after doing the archiving process and pressing the "DOWNLOAD" button, I'm redirected to a page in which the server returns a 403 error.