Server down , no communication from support for 12 hours

Discussion in 'Support' started by Harynda, Dec 29, 2017.

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  1. Harynda

    Harynda New Member

    please help
     
  2. Support

    Support Level 1 Support Staff Member

    Hi Harynda, we shall take a look at your account for you and get back to you as soon as possible.
     
  3. Harynda

    Harynda New Member

    Finally, thanks
     
  4. Support

    Support Level 1 Support Staff Member

    Hi Harynda,

    We have now fixed this issue for you.

    Apologies for the inconvenience. To explain, we had a incorrect backup process consume too much temporary disk space and this therefore made the hard drive on the UK1 server temporarily full which was what caused this issue.
     

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