PAYG allowance disappearing why?

Soul Rhythms

New Member
Hi, I've just setup a new server over the last couple of days, I've been setting up the auto dj and website, but I noticed a couple days ago that my 10gb allowance was now 5gb with me just testing how can that be. Now today I received an email saying the that I'm in the " minus" for my allowance, what is going on can you help as I've got to top up my account, can you help?.

Soul Rhythms

New Member
I've just topped up 10g I've looked it says I have 5gb left, nobody has logged on. please can you help as it wasn't like this before!


Level 1 Support
Staff member
Hi Soul Rhythms,

I think you are likely noticing this more as you have recently gone from a pay monthly bandwidth allowance to PAYG. The reason you have around 5 GB left after topping us is because you already had a negative bandwidth balance and this cleared that negative balance and the 5 GB is what you had remaining afterwards.

From looking at your bandwidth usage I can see that in the last 9 days since you've created the account you have used 16.4 GB of bandwidth which looks very normal to me. You seem to have an average of 1 to 3 listeners connected at a time, you are also streaming at a bitrate of 320kbps.

We have a bandwidth calculator that will give you a better idea of the kind of bandwidth usage that you can expect:

So for example, if you had 1 listener constantly connected for 1 whole week at 320kbps this would use 23.07 GB of bandwidth.

I hope this helps.